Puka Partners
Specialist role · Mortgage and loan processors

A processor who already knows your lenders

Offshore processing support for Australian broking practices. We recruit against the lenders and systems your practice runs on, then stay responsible for how the person performs.

What the role covers

An example of scope — the processing work that fills a broker's week. The exact mix is scoped to your practice.

01

Application preparation and document collection

02

Income, expense and serviceability checks

03

Lender submission and follow-up

04

Condition tracking through to formal approval

05

Settlement coordination with lenders, solicitors and clients

06

CRM hygiene, pipeline updates and compliance file notes

Scope is agreed upfront, so the shortlist fits how your practice works.

How we hire for it

Every placement runs as a search. We screen on three things: hands-on experience with Australian lenders, working familiarity with the CRM and submission platform you use, and enough judgement to see a file that will not fly before it goes in. Candidates are tested on live-style files.

Three or four candidates

Screened, reference checked, and ready to interview within three weeks.

You interview

We sit in where it helps.

Nobody right

We go again at no cost. The $500 buys the search.

After they start

This runs for as long as the person is with you.

01

Weekly check on files processed, turnaround and anything stuck

02

Monthly performance review against standards set before they started

03

Coverage during leave and absence, so your pipeline keeps moving

04

A named manager and an escalation path

05

Ongoing training as lender policy changes

What managed actually means →

What it costs

Talent from $1,500 a month, paid at what the person earns

Management $750 a month per seat

From $2,250 a month

$500 to start the search, and nothing on placement

Salary is passed through at cost. No markup, and both numbers appear on your invoice.

Full pricing, including what this costs over three years →

If the hire doesn't work, we replace them

Free, at any point, for as long as you're with us. There is no six-month window. Capped at two replacements per seat a year.